General terms and conditions of sale

The term "Client" refers to any natural or legal person who has entered into a contract or placed an order with WISAB via the wisabtransfer.be website, by email, or by telephone.

"Journey" refers to the transport service requested by the Client and carried out by WISAB or its driver. Any order implies full and unconditional acceptance of these terms and conditions.

Bookings can be made 24/7 via the website, by telephone, or by message, at least 6 hours before pickup.

Cancellation more than 24 hours before the journey: free of charge. Less than 24 hours before: 100% of the amount. Every booking is treated as a "request" until confirmed by WISAB.

Prices are quoted in euros (€), VAT included unless otherwise stated. Payment by secure electronic means (card, Payconiq, PayPal, Stripe) or in cash (exact amount) to the driver.

Prices may be adjusted in the event of a change of route, number of passengers, type of vehicle, or waiting time.

The Client must be ready at the agreed point and time. Free waiting time: 1 hour for airports, 15 minutes for other locations. Beyond that: 40 €/30 min for vans, 30 €/30 min for saloons (incl. tax).

WISAB may substitute a vehicle or driver if necessary.

The Client shall treat drivers with respect, shall not damage the vehicles, shall wear a seatbelt, and shall not smoke on board. Any damage or specific cleaning will be charged to the Client.

WISAB may refuse or interrupt a journey in the event of inappropriate behaviour.

Any complaint must be reported to WISAB within 2 days following the journey. A complaint does not release the Client from their payment obligations.